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Fiscal Year '09 Rate Changes

On average, units will experience a 2.7% increase in overall charges.

Item Description Charge Code FY08 Rate FY09 Rate
ALL SERVICE AGREEMENTS MC-__________ VARIES 3% INCREASE
WIRING FIELD TECHNICIAN*   $60.00/hr $62.00/hr
ISP FIELD TECHNICIAN*   $69.00/hr $71.00/hr
NETWORK/VOICE TECHNICIAN*   $82.00/hr $85.00/hr
REPAIR - VOICE*   $82.00/hr $85.00/hr
REPAIR - DATA*   $113.00/hr $116.00/hr
PROJECT MANAGER (PM)*   $72.00/hr $74.00/hr
ENGINEER*   $93.00/hr $95.00/hr
DSL FOR HOUSING ADMIN DC-FHDSL-ADM $32.96 $33.95
VOICE MAIL MULTI MAILBOX FT-MMVM $1.85 $1.95
MULTI MAILBOX VOICE MAIL FT-MULM $1.85 $1.95
VOICE MAIL FT-VCML $1.85 $1.95
IP VOICEMAIL FT-VOIP-VCML $1.85 $1.95
ACD ADDL LINE ROUTED LN-ACD2 $14.15 $14.55
ACD AGENT INCOMING LINE LN-ACDA $14.15 $14.55
ACD SUPERVISOR CALL AGENT LN-ACDC $9.15 $9.40
ACD LEAD DIRECTORY NUMB LN-ACDD $14.15 $14.55
ACD AGENT PRIVATE DIRECT LN-ACDP $9.15 $9.40
ACD SUPERVISOR LINE LN-ACDS $14.15 $14.55
BRIDGED LINE FIRST LN-BLM $14.15 $14.55
911 TRUNK LINE LN-CAMA911 $14.15 $14.55
CAMA TRUNK LN-CAMATRUNK $14.15 $14.55
COURTESY PHONE LINE LN-COUR $14.15 $14.55
ELEVATOR PHONE LINE LN-ELEV $14.15 $14.55
EMERGENCY PHONE LINE LN-EMER $14.15 $14.55
INTERNAL LINE LN-INTL $7.05 $7.25
IP INTERNAL LINE LN-INTL-VOIP $7.05 $7.25
REMOTE CALL FORWARDING LN-RCF $14.15 $14.55
REGULAR F H SECOND LINE LN-REG2 $18.28 $18.80
REGULAR LINE LN-REGL $14.15 $14.55
NORTHWOOD LINE LN-RENTAL NW $16.00 $16.50
BRIDGED LINE STUDENT FIRS LN-SHBL $23.20 $23.90
SUSPENDED LINE LN-SUSP $8.55 $8.80
SUSPENDED INTERNAL LINE LN-SUSPINTL $4.25 $4.35
ICD AGENT DIR # LN-VOIP-ICDA $14.15 $14.55
ICD LEAD DIR # LN-VOIP-ICDD $14.15 $14.55
ICD AGENT-PERSONAL DIR # LN-VOIP-ICDP $7.05 $7.25
ICD SUPERVISOR DIR # LN-VOIP-ICDS $14.15 $14.55
VOIP INTERNAL MULT APPL LN-VOIP-INMA $7.05 $7.25
IP LINE LN-VOIP-LINE $14.15 $14.55
VOIP MULTIPLE APPEAR 1 LN-VOIP-MAD1 $14.15 $14.55

* Labor rates for overtime, season days and holidays are calculated as follows:
Overtime = Standard Rate x 1.5
Season Days = Standard Rate x 1.5
Holidays = Standard Rate x 2

** The change in voicemail rates is due to a required software migration which increased our expenses.